Supperkart, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
If when you receive your product(s), you are not completely satisfied you may return the items, within 10 days for a refund. The original bag and tag should be intact, not be damaged.
If your product arrives damaged or is not working, you can return it to us within 3 days after delivery. You will receive an e-mail containing the Delivery date and other details of your order after it has been delivered from our store. Some products have different policies or requirements associated with them.
You are responsible for returning the product fee if the return is caused by yourself.
Please read the descriptions carefully and clearly before purchasing. If the descriptions are not clear enough, please feel free to contact us.
Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided.
- The Marketplace is a platform for domestic consumers to transact with third party goods. Supperkart is just deliver their products All bellow mention terms are depending on the local merchant terms and condition.
- our company is responsible for the issue, we will allow a return to our office for a refund or an exchange.
- Once we receive the item, we will refund in full the original product price and it’s Delivered or resend for free a replacement at our expense. This solution is only when Supperkart is responsible for shipping any faulty, damaged, broken, defective, soiled or wrong items, incorrect size(size mismatch exceeds 3cm/1.5 inch) and wrong colour items.
- Please send us a clear picture of the problem, after confirming it is our fault, we will arrange a refund of product price or exchange the item to customers.
- If you are not satisfied with your purchase, you can return it within 3 days from its delivery date to receive a refund of your purchase minus the Delivery fees. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.
- Refund settlement will take 4-5 Days After check the returned product Quality ad conditions. If the product is accepted for a refund you get notified for your refund from our side
- All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- If your product turns out to be defective, please provide us with the following proofs
This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
- Photos of the front and the back of the package or box
- Partial Order slips (if applicable)
- Photo or video of the defective item
- Photo or video and a detailed description of the problem
We will not accept returns under the following conditions:
- Items out of the 10 days or warranty time-limit.
- Washed, worn, used or misused items.
- Due to hygiene reasons, we cannot offer refunds or exchange on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra, Software, Music albums, Books, Beauty & Fragrances unless the items are visibly defective.
Grocery product are two categories Which is Perishable goods and None Perishable goods.
Perishable goods are such as meat, vegetables, fresh food etc… These goods should be returned within 24 hours.
None Perishable goods such as toiletries, cleaning products etc… These goods should be return within 7 Days.
This warranty and return policy are only available for the sub categories of Arduous 3D printers accessories, electronic accessories, and similar gadgets. Within 180 days All warranty requests will be rejected after 180 days from shipment.
If there are any product quality problems which are not caused by artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware, software modifications or any others causes of damage, we will cover the return shipping fees based on the shipping receipt you will provide only if these charges are worth less than US$40.
If the damage is related to the screen, this situation should not be considered to be included in the scope of this warranty.
If you would like to repair this product, please return it and we will forward it to our repair centres. In this case, you should be responsible for paying the return shipping fees and the repair fees. If there will be any further costs occurred during the return or repair process, you should also be responsible for this.
We will send you a bill showing all the charges we have to pay before sending it back to you.
If the Product Dead on arrival (except for DIY kits) has arrived broken, please contact us within 3 days from the day you received it and then follow the 3 Days Product Guarantee.
We are unable to accept returns of the below-mentioned item unless found defective within 7 days of receipt on imaging and recording products, these include:
- MP3, Mp4 players
- Digital cameras and photo frames
- Hard drives and USB devices
- Software, CD DVD’s Cartridges Blank CD DVD”s
- Laptop, Desktops, Notebooks, table
- Satellite navigation systems
- Games consoles and games.
- Smartphones, Mobiles
- If you received the wrong item You can Exchange it for the new correct item OR Return it for a full refund please contact us and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.
Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
- Your ordered item Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
- Size not as ordered: You can contact us directly for a full refund or a free replacement of the item in the correct size.
- Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
- If the size difference is greater than 3cm /1.5 inches, we will cover the cost of the return postage. Please contact us to arrange a return. You should send us a Clear photo or video
- Your ordered item Color does not match the precise colour of the items may vary depending on the specific computer screen, the settings and the lighting conditions. Slight colour mismatches between the colour of your item and the colour shown on screen may not mean that the item is defective or mismatched. However, if you feel that you have received an item in the wrong colour you can follow the same procedure as detailed in the section above “Received the wrong item“.
Notes：– If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
This warranty and return policy are only available for the sub-categories of toys and hobbies products.
If the item arrives broken or is faulty, please do not hesitate to contact us within 3 days from its delivery date, and then follow the 3 Days Product Guarantee.
Due to the fact that these are considered high-value items, you may have to return the defective product, which should come with all its accessories, like cable, charger, and battery. If a component or accessory is missing, we will ask you to pay for it.
We will cover the return shipping fees.
Watch phones are covered by a six-months Supperkart warranty, while their accessories like batteries, cables, and chargers are covered by a one-month one. If the watch phone you purchased is faulty within 6 months from its delivery date, you can return it for a free repair.
Note: Smart bracelets are covered by a 3-months warranty.
If the product covered by the company warranty. The period will be various for selected items you can check the warranty information in the product page
Damages resulting from causes other than defects in materials and workmanship, including but not limited to accident, abuse, misuse, neglect, improper assembly, improper repair, improper maintenance, alteration, fluid invasion, modification or other abnormal, excessive or improper use will result in immediate loss of warranty.
If your return request is approved, we will cover the entire costs resulting from repairing fees, handling fees and replacement charges. Please be informed that the motherboard and screen of your watch phone are not included in this free-repair policy.
If accessories like batteries, chargers or cables are found to be faulty within one month after the date of delivery, we will arrange a replacement or issue a refund once you have sent us some photos or videos proving the issue occurred with your purchase.
If you received a faulty watch phone, please contact us within 3 days from the date of delivery
Since watch phones are high-value items, we may ask you to return the defective item before sending a replacement or issuing a refund. When returning a watch phone, you should also ship all the accessories originally included with the item you ordered (e.g. cables, chargers and battery). If even one spare part or accessory is missing, we will ask you to pay for it. We will cover the return shipping fee for this item.
If you receive a faulty smart bracelet,please contact us within 3 days from the date of delivery.
Tablets are covered by a one-year warranty, while their accessories like cables and chargers are covered by a three-months one.
If the tablet is defective within one year from its delivery date, you can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmware, software modifications or similar causes both for tablets and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee of the defective component, except for motherboards and screens.
If one or more of accessories are faulty within three months from their delivery date, please send us some photos or a video of the problem and we will arrange a refund or a replacement after confirming the nature of the issue.